Your security system is equipped with a battery backup system that should stay active between 12 and 24 hours

We recommend you contact one of our Customer Service Representatives and schedule a technician to remove any hardware before construction and again after to properly reconnect your system.

Absolutely! It does not matter what company installed your current system, our installation team will update and connect it to our state of the art 24/7 central monitoring station. Call us at 1-800-847-9369 to start the easy process.

Yes! Most insurance providers offer discounts on their policies if your home or business has a monitoring security system. Give us a call at 1-800-847-9369, and we will help guide you through the steps you need to take.

A communication failure is most commonly caused by an electrical outage or outage of your communication provider (example: phone line, internet, or cellular). In the event of an electrical or communication provider outage, this failure should resolve itself when your services are restored. If your communication failure persists, please call us at 1-800-847-9369 to troubleshoot further.

When there’s an accidental activation of your system and you enter your code, we automatically get a cancel signal that helps prevent false alarms. When a cancel signal is received, no call will be placed to your location since a valid code was entered into the panel.

Payment is due upon receipt of invoice

Ambush codes are meant to be used when you’re forced to disarm your system by (an) intruder. By entering this code into your panel it disarms the system normally while also sending an ambush signal to our monitoring station. Upon receiving this signal, we’ll immediately dispatch the police to the site.